What Should an FAQ page Include?
Most company websites have an FAQ — or Frequently Asked Questions — page on their website.
Some may have a few FAQ pages that include questions that are commonly asked by customers. They cover product or service usage, business hours, prices, and more.
FAQ Pages Are Important
FAQ pages are important because they save time for both customers and employees. Customers don’t have to contact your customer support team to get answers to simple questions.
Employees don’t have to waste time offering support for questions that are frequently asked and could be easily answered with a standardized response.
FAQ Pages Need To Be Simple
Designing an FAQ page may seem easy, but it’s easy to over-complicate the page. When developing your FAQ page, use the following tips to ensure your design is optimal for your customers.
Good FAQ Page Design Tips
1. Write clear/concise pages.
Too much text is confusing, causing readers to search for the answer they need. Don’t write long paragraphs. Be straightforward and brief and provide those answers!
2. Update each page often.
Every FAQ page needs to be accurate. Your FAQ pages should reflect changes in products, seasons and more. Your team needs to consistently review your FAQ page frequently and revise it as needed.
3. Organize by category.
It’s tedious to search for questions in random order. It’s helpful to divide questions into broad topics, such as products, events, and services.
4. Link your questions.
The FAQ should link to landing pages for more info. Maintain your categorical organization while making your most commonly asked questions more accessible.
5. Stick to the basics.
Stick to a basic format and a simple toggle/hide/show design that can be quickly accessed and easily read.
We hope these tips offer you structure when considering your own FAQ page. For more assistance in your website design process, contact DevineDesign.com